Your business is growing. But you're still doing everything yourself.
We step in as your hands-on operations partner—organising your messy processes, fixing your cash flow, and building the systems you need to run a profitable, stress-free business.
What We Do
Strategy & Growth
Reaching your next revenue milestone means the "winging it" phase has to end. We help you move away from daily firefighting. From clarifying your business model to standardizing your daily workflows, we build the systems that let the business run itself.
Operations & Compliance
Rapid growth exposes cracks in your foundation. We audit, tighten, and rebuild your daily operations, ensuring you meet SSM, SST, and basic HR compliance before they become costly fines.
Finance & Cash Flow
Cash flow is the oxygen of your business. We provide practical financial oversight—profit margin tracking, expense control, and cash flow forecasting—so you always know exactly where your money is going and how to keep more of it.
How We Engage
Three engagement tiers — structured to scale with your business stage.
TIER 1
Core Governance
Early-stage businesses (1–5 staff)
Senior oversight on payroll, statutory compliance, and management accounts — without the cost of an in-house finance lead. Quarterly reviews, deadline tracking for LHDN and SSM.
TIER 2
Virtual CFO
Growth-stage businesses (6–10 staff)
A senior finance function at a fraction of the cost of building one in-house. Monthly P&L, working capital oversight, EPF/SOCSO compliance, executive advisory.
TIER 3
Enterprise Advisory
Established / multi-entity (11+ staff)
Bespoke engagements covering consolidated reporting, group-level governance, restructuring, and investment readiness. Begins with a scoping consultation.
Meet Jentsch Wong
With 15 years of cross-border operations leadership spanning Malaysia, Singapore, and New Zealand, Jentsch brings corporate executive discipline to growth-stage businesses that need it most.
Before founding The Ops Partners, Jentsch co-founded a 3PL warehouse operation in Malaysia — taking it from zero to profitability within the first year. That hands-on experience of building, scaling, and governing an asset-heavy business is what sets us apart from traditional, purely theoretical advisory firms.
When you work with The Ops Partners, you're not getting a consultant who has only studied growth. You're getting an operator who has lived it.
15 years
Years of cross-border executive experience
3 markets
operated in — Malaysia, Singapore & New Zealand
4 Languages
English, Malay, Mandarin, Cantonese
By The Numbers
The experience, reach, and track record behind every engagement.
1 Year
To profitability
co-founded 3PL turned profitable in year one
How We Work
1
Discovery Call
Day 1 A focused 30-minute conversation to understand your business, your current challenges, and whether we're the right fit. No pitch, no pressure — just an honest diagnostic of where you are. And it's completely free.
2
Operational Audit
Week 1–2 We conduct a structured deep-dive into your strategy, operations, and financials. This covers your team structure, compliance standing, cash flow health, and growth bottlenecks — giving us a clear picture of what's working and what isn't.
3
Gap Analysis Report
End of Week 2 You receive a detailed executive report outlining key gaps, risks, and prioritised recommendations. This is your roadmap — actionable, frank, and built specifically around your business.
4
Embedded Engagement
From Week 3 We step in as your fractional executive. Whether it's attending leadership meetings, managing compliance obligations, or driving operational change — we work inside your business, not just alongside it.
Frequently Asked Questions
Everything you need to know before we talk.
We work best with growing Malaysian SMEs and owner-operated businesses that have hit a ceiling. If you have 3 to 15 employees, solid sales, but chaotic internal operations, we are built for you.
Instead of hiring a full-time COO or CFO, you get an experienced executive embedded into your business on a flexible, part-time basis. We attend your leadership meetings, manage key operational and financial functions, and work as an accountable member of your team — without the overhead of a full-time hire.
Every engagement starts with a free Discovery Call, followed by a 2-week Operational Audit and Gap Analysis Report. From there, we embed into your business on a pay-as-you-go basis. For ongoing retainer arrangements, a formal contract is signed to protect both parties.
Our engagements are structured in three tiers based on your business stage and scope:
Core Governance — for early-stage businesses (~1–5 staff). Compliance oversight, statutory deadline tracking, quarterly financial review.
Virtual CFO — for growth-stage businesses (~6–10 staff). Monthly financial governance, working capital optimisation, executive advisory.
Enterprise Advisory — for established or multi-entity businesses (11+ staff). Bespoke scope and pricing.
Beyond the retainer, we also provide annual statutory audits, ad-hoc HR & compliance work, and strategic project advisory on a per-engagement basis.
Specific pricing depends on your scope and is shared during the Discovery Call. The first call is free — no pitch, no pressure.
No — we operate fully remotely and work with businesses globally. Our experience spans Malaysia, Singapore, and New Zealand, and we serve clients across time zones via Google Meet and Microsoft Teams.
We work in English, Bahasa Malaysia, Mandarin, and Cantonese — whichever works best for you and your team.
Start the Conversation
Tell us a little about your business and we'll get back to you within 1 business day.